We are seeking an experienced **Lead Support Engineer**to join our team and help facilitate the migration to a new Managed File Transfer (MFT) platform.
**Responsibilities**
- Configure and deploy file transfer systems leveraging CLEO Harmony and Sterling File Gateway
- Develop and execute automation scripts for MFT workflows using shell scripting and Perl
- Set up and maintain Connect:Direct and file agent scripts to automate data transfers
- Work closely with network, firewall, and system administrators to resolve connectivity issues involving TCP/IP, FTP, or SFTP
- Consult with business users to gather requirements and design customized file transfer solutions
- Deliver 24/7 support for file transfer operations, including participating in on-call schedules and planned maintenance activities
- Guide and mentor team members while following established engineering processes and practices
- Collaborate with project leads and assume leadership responsibilities when necessary
**Requirements**:
- At least 5 years of experience in a Support Engineer role
- Minimum of one year of experience in leading and managing technical teams
- Extensive hands-on experience with CLEO Harmony and Sterling File Gateway in a live production environment
- In-depth understanding of file transfer protocols such as SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG
- Practical knowledge of TCP/IP configurations, troubleshooting processes, and managing MFT workflows
- Exceptional problem-solving and analytical skills
- Proven ability to manage multiple projects and tasks within tight deadlines
- Strong communication and documentation abilities to effectively interact with stakeholders
- Proficiency in English at a B2 level or higher, both written and spoken
**Nice to have**
- Hands-on experience with IBM Sterling Connect:Direct
- Competence in programming languages such as C and Java




- Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage solutions
- Knowledge of cloud-based architecture and its underlying principles
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Lead Support Engineer (México)
🏢 Epam Systems
📍 México