**Description**
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
**ABOUT THIS ROLE**
This position will review queued transactions and manage them based on risk rules and sound judgment by using various fraud tools to collect, analyze, and interpret data from multiple sources, including authorizations, financial data, third-party data providers, and online methods. The employee must always handle queued transactions with the required level of service, providing assistance in a polite and professional manner, offering exceptional service.
**ROLES & RESPONSIBILITIES**
- Independently review queued transactions and manage them based on risk rules and sound judgment.
- Conduct thorough investigations to identify valid or fraudulent transactions.
- Never divert any call for any reason.
- Properly identify yourself when contacting the customer.
- High emphasis on answering incoming calls and assisting customers with inquiries about their online transactions, such as why a transaction was canceled, when funds will be returned,



and determining if the customer was involved in a scam.
- Use various tools to collect, analyze, and interpret data from various sources, including transactions, authorizations, financial data, third-party data providers, and online methods.
- If necessary, transfer the customer to another department promptly and timely.
- It is prohibited to end calls unilaterally without completing customer assistance.
- May analyze fraudulent behavior/transactions on accounts to determine the root cause of losses and mitigate them whenever possible.
- Conduct account analysis to identify false positives and potential fraudulent rings and report findings for further review.
- Collaborate with peers and management to communicate fraud trends and share best practices, ideas, and information.
- Provide periodic feedback to management on the effectiveness and strength of the department's policies and procedures.
- Since one of the functions is to handle a significant number of calls and/or transfers with the required service level, calls and/or transfers handled will be monitored and recorded. If the number is lower than the average of others in the same position, an inquiry and corresponding penalty will be conducted.




- Failure to comply with any of the duties and obligations established may result in the termination of the employment relationship without liability for the company.
- Perform other tasks as assigned based on department needs.
- Must have excellent verbal and written English skills.
- Previous experience in e-commerce fraud prevention, investigation, or retail fraud prevention is valued.
- Must be able to handle incoming customer calls promptly.
- Ability to multitask and prioritize deliverables.
- Strong analytical, interpretive, and problem-solving skills.
- Ability to manage parallel tasks and document resolutions accurately.
- Demonstrated experience and/or solid working knowledge of Microsoft Word, Excel, and Outlook.
- Must be available to work weekends and holidays (and possibly occasional evenings) as needed.
- Familiarity with Cisco Telephony System and Zendesk or any other CRM platform is an advantage.
**PERKS & BENEFITS**
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days’ vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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