Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
As a CRM Business Analyst, you will be responsible for translating business process requirements into functional specifications, fostering strong relationships with business stakeholders, and driving standardized business processes across the organization in partnership with the IT development team. You will understand business priorities and the significance of your activities in enhancing customer experience, improving internal efficiencies, and aligning with corporate strategies.
Responsibilities:
- Collaborate with commercial users to understand their needs, provide training, and enhance their experience with D365 and related tools.- Serve as a liaison between the IT team and business units, communicating and prioritizing requirements.-




- Lead initiatives with Sales Operations to define processes and prioritize work aligned with strategic goals.- Develop and maintain reports and dashboards in Power BI to support decision-making.- Design workflows in Power Automate to streamline operational processes.- Partner with IT to ensure system performance, availability, and ongoing improvements.- Identify and document technical issues for resolution by the development team.- Maintain up-to-date documentation of system configurations and processes
Qualifications:
- Strong oral and written English communication skills
- Bachelor's degree in MIS (Management of Information Systems), Computer Science, or a related field.
- Proven experience as an IT Analyst, with a focus on D365 support, Power BI and Power Automate.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with Commercial and IT teams
- Detail-oriented with strong organizational and communication skills.
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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

📌 IT Business Analyst (Aguascalientes)
🏢 Donaldson
📍 Aguascalientes