Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Employee Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our end-user platforms and systems. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Provide in-depth support across OS platforms (Windows 10, 11)
- Manage and maintain the inventory of computing equipment, ensuring accurate tracking, regular audits, and timely updates to support operational needs and asset management.
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Contribute IT Help Desk operations handling escalations,



ticket resolution, and staff mentoring.
**Required qualifications, capabilities, and skills**
- 4+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Strong documentation skills and attention to compliance.
- Self-starter with excellent written and verbal communication skills
- Client-centric focus and relationship-building skills.
- Strong analytical mindset, comfortable researching beyond standard resources
- Fluent in english
**Preferred qualifications, capabilities, and skills**
- Knowledge of one or more general purpose programming languages or automation scripting
- Familiarity with supporting Virtual Desktop Infrastructure (VDI) platforms
- Ability to lead or participate in cross-functional projects, demonstrating strong collaboration skills to drive successful outcomes.

📌 Technology Support Ii (Ciudad de México)
🏢 JPMorganChase
📍 Ciudad de México