**POSITION**: Dynamics 365 FO Tier 1 Support Technician
**REPORTING TO**:Sr. Director of Business Systems
**DEPARTMENT**: Business Systems
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**KEY RESPONSIBILITIES**
- Escalate complex issues to Tier 2 or the technical team when required.
- Document all support activities, ensuring accuracy and clarity in both technical and non-technical terms.
- Provide guidance to end-users on system navigation and basic functionality.
- Assist with data entry, report running, and simple queries as needed.
- Collaborate with IT and Business Systems teams to ensure timely resolution of user issues.
**REQUIRED KNOWLEDGE, SKILLS, & ABILITIES**
- Basic understanding of ERP systems, preferably Dynamics 365 FO or Microsoft Dynamics AX.
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook, Teams).




- Basic knowledge of relational databases and SQL concepts.
- Strong troubleshooting and problem-solving abilities.
- Excellent time management, communication, strong English, and organizational skills.
- Self-motivated with a positive, team-oriented attitude.
**DESIRED KNOWLEDGE, SKILLS, & ABILITIES**
- Experience with D365 FO or other ERP systems.
- Exposure to reporting tools such as Power BI, SSRS, or similar.
- Understanding of REST APIs and system integrations (basic level).
**Job Types**: Full-time, Permanent
Pay: $8,000.00 - $9,000.00 per week
Work Location: Hybrid remote in 22785, Siena Residencial, B.C.

📌 Dynamics 365 Fo Tier 1 Support Technician (Estado de México)
🏢 FORTUNE FASHIONS BAJA
📍 Estado de México