**About Us**
Palouse Homes is a vertically integrated real estate company managing 1,000+ residential units across Washington and Montana. We oversee every step from acquisitions to repairs, with one mission: shaping the future of affordable housing.
**Role Summary**
The Maintenance Coordinator is the scheduling and communication hub for our Service Team. You’ll manage the full work-order lifecycle in our maintenance software—from intake and prioritization to scheduling, resident/vendor coordination, monitoring progress, and closing jobs with complete documentation.
**What You’ll Do**
- **Work Orders**: Review requests, set priorities, and ensure details (location, description, photos, access) are complete.
- **Scheduling**: Build maintenance tech/vendor calendars, cluster jobs geographically, and manage recurring maintenance.
- **Communication**: Provide clear updates to residents, managers, and technicians; send reminders and building-wide notices.
- **Monitoring & Close-Out**: Track progress, handle rescheduling, verify completion, and close tickets with notes/photos.
- **Vendor Coordination**: Schedule qualified vendors and ensure documentation is attached.
- **Reporting**: Keep system data clean, surface recurring issues, and highlight capacity gaps.




**Qualifications**
- 1-3+ years in dispatching, maintenance coordination, facilities, or field service operations.
- Proficiency with work-order software, Google Workspace
- Strong communication and multitasking skills; calm, professional phone presence.
- Basic knowledge of residential maintenance categories.
- Detail-oriented with disciplined documentation.
**Key Outcomes**
- **Acknowledgment**: 100% of new orders same day.
- **Scheduling SLAs**: Emergencies immediate; Urgent ≤24h; Routine 2-5 days.
- **Reschedules**: Clear reason, two options, all parties notified.
- **Close-Out**: 95%+ completed orders closed same day with full documentation.
- **Calendar**: Balanced workloads, mínimal double-booking.
**Work Environment**
- Remote-first; occasional site/vendor visits.
- Home office with reliable internet/laptop.
- High call/message volume—requires professionalism.
**Perks & Benefits**
- Versátil schedule, remote-friendly.
- Growth opportunities in a fast-growing company.
- Collaborative, innovative culture.
Pay: $150.00 - $200.00 per hour
Work Location: Remote
Expected Start Date: 16/09/2025

📌 Maintenance Coordinator - Make An Impact with Palouse Homes! (México)
🏢 m5x2
📍 México