**Location**: Hermosillo, Sonora
**Employment Type**: Full-time
**Salary**: $4,000 MXN weekly
**Schedules Available**
- Monday to Saturday, 5:00am - 1:00pm (Sundays off)
- Monday to Friday, 10:00am - 6:00pm + Sunday 5:00am - 1:00pm (Saturdays off)
**About the Role**
We are looking for Customer Care Specialists to join the MyBambu campaign. In this role, you will provide high-quality support to customers using a fully digital banking platform. You will handle inquiries through multiple channels, assist with account opening and ongoing issues, and ensure every interaction delivers a positive customer experience.
**Key Responsibilities**
- Serve as a main contact for customer support.
- Manage incoming calls and ensure compliance with quality standards.
- Provide assistance with account opening and troubleshooting.
- Communicate with customers across various platforms (phone, SMS, in-app chat, social media).
- Document cases and escalate issues when needed.




- Collaborate with internal teams to improve user experience.
**Requirements**:
- Advanced/Fluent English (oral and written).
- Experience in customer service or call centers (6-12 months preferred).
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Familiarity with CRM tools or Salesforce is a plus.
**What We Offer**
- Fixed weekly pay of $4,000 MXN.
- Stable full-time schedules with weekends partially free.
- Opportunity to work with an innovative financial technology company.
- Growth opportunities within a supportive and professional environment.
Tipo de puesto: Media jornada
Sueldo: $4,000.00 a la semana
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

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