**Long Description**:
**Principal Accountabilities**:
- **Customer Order Management**: Full processing from order receipt to delivery, including exception resolution and coordination with sales, credit, and logistics.
- **ZOODI Maintenance**: Daily resolution of order exceptions, tracking of special instructions, and coordination with warehouses.
- **Special Pricing Processing**: Creation and auditing of BIDs for specific regions (NOLA, Brazil).
- **Special Order Management**: Includes demos, employee sales, no-charge orders, intercompany transactions, software, rentals, and credit/debit notes.
- **Returns Processing (RMA)**: Coordination with logistics for the collection and receipt of returned products.
- **Backorder Management**: Product allocation, coordination with inventory planning, and order release according to schedule.
- **Account Management**: Investigation and issuance of credit and debit notes.




- **Support for Epson Partner Portal Clients**: Training, troubleshooting, and assistance with tax matters (Brazil).
- **Internal Relationship Management**: Collaboration with other departments to meet objectives and ensure accurate deliveries.
**Main Requirements**:
- 2+ years of experience in sales support.
- Degree in business administration, accounting, or finance.
- Intermediate to advanced Excel knowledge.
- Basic knowledge of SAP (Distribution Requirement Planning).
- Basic knowledge of Power BI (preferred).
- Intermediate English (preferred).
- Strong communication and teamwork skills
**Job Segment**:Sales Support, Help Desk, Information Technology, Relationship Manager, ERP, Sales, Technology, Customer Service

📌 Jr. Sales Support Analyst (Ciudad de México)
🏢 Epson America
📍 Ciudad de México