**DESCRIPTION**:
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
OTR Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a Drivers team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
**Responsibilities**:
- Create balance between “Work hard” and “Have fun” with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs




- Support the ACES team, customer service or other upcoming goals.
- Measure drivers’ performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
**BASIC QUALIFICATIONS**:
High School Diploma or Bachelor Degree in progress
1+ years of direct management experience of employees and their performance.
2+ years of general experience
English Basic Level (A2+)
Excel knowledge
**PREFERRED QUALIFICATIONS**:
Bachelor Degree completed.
Demonstrated experience to effectively manage workload and meet deadlines.
3+ years management experience in a delivery, manufacturing, production or distribution environment.
Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment).
Interest in long-term career development in Logistics & Transportation.
Experience working and managing 3PL operations.
Conversational English.

📌 Otr Manager Jr (Torreón)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Torreón