Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
**Position Overview**
**Responsibilities**
- Manage enhancements and upgrades as required by vendors via the IT change control process.
- Provide ongoing configuration and module set-up to support additional functionality and on-going process improvement.
- Perform root cause analysis for issue resolution and prevention.
- Maintain and update training materials and information as changes are made.
- Maintain user set-up and deactivation. Track users vs. available licenses.
- Create organizational reports to support the use of the tool and information within the tool.
- Publish reports as needed.
- Participate in the demand management and resource management processes.
**Education and Experience**:
**Minimum Requirements**:
- Bachelor’s Degree or equivalent work experience.




- 2-3 years of IT system administrator experience
- Ability to understand and communicate with a wide variety of people, especially internal customers.
- Ability to investigate, identify and solve problems quickly and efficiently.
- Ability to work on multiple concurrent projects and activities.
- Experience working with cross-functional teams, remote teams, vendors and contractors.
- Exceptional verbal, written and presentation skills.
- Ability to work effectively both independently and as part of a team
- Strong organizational skills, including multitasking and time-management
- Good judgement and the capacity to independently evaluate situations and identify the optimum course of action
- Ability to work in a fast-paced environment with multiple teams, on concurrent projects
- MS Office, SharePoint
**Preferred Skills and Competencies**:
- Experience with Clarity PPM
- Experience with Power BI, particularly in designing and building interactive dashboards and reports that support data-driven decision-making.
- Experience working in medical device or FDA validated environment a plus.
**Physical Requirements (if applicable)**:
- Must be able to lift and transfer up to 30 pounds.
- Travel is estimated at less than 10% but will flex depending on business need

📌 IT Portfolio Administrator (Guadalajara)
🏢 Insulet
📍 Guadalajara