Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
**Position Overview**:
**Responsibilities**:
- Monitor and work incoming support tickets (ServiceNow), ensuring necessary IT systems are operating as expected and end user experience is optimal
- Manage VMware, Linux (Ubuntu, CentOS, Red Hat) and Microsoft Windows systems in a production data environment.
- Ensure all systems are being properly backed up and restore testing is performed and logged.
- Create and maintain necessary documentation on systems and processes.
- Maintaining/repairing infrastructure components under IT control in concert with the appropriate vendors to provide 100% availability of service.
- Recommending and implementing changes supported by evidence collected from thorough performance analysis.
- Implement automation for repetitive tasks where possible.
- Recommend new technology to improve operations where appropriate.
- Work as an effective member of the integral IT team with mínimal supervision.
- Complete changes and maintenance as required.
**Education and Experience**:
- Bachelor’s Degree or equivalent work experience




- 4+ years of Microsoft Windows and/or Linux system administration including Windows Server versions since 2012
- Experience with Active Directory, Group Policy and SQL Server
- Experience with data backup, data retention, and disaster recovery exercises
- Experience with VMWare installation and maintenance
- Experience with iSCSI SAN (Pure) and/or Dell/EMC Isilon storage a plus
- Experience in validated medical device or FDA regulated operations a plus
- Knowledge of security frameworks such as NIST, CIS, and ISO a plus
- Ability to understand and communicate with a wide variety of people
- Ability to investigate, identify and solve problems quickly and efficiently
- Ability to work on multiple concurrent projects and activities as both a lead and team member.
**Skills/Competencies**:
- Task oriented and required attention to detail
- Self motivated and stays current with new technology
- Experience with an enterprise support ticketing system, ServiceNow experience a plus
- Ability to exercise good judgment in determining work and problem resolution priorities and approaches
- Experience with PowerShell scripting and infrastructure automation software and procedures
- Experience managing Windows and Linux servers in a production data center environment
- Understanding of networking technologies and its impact on servers and automated manufacturing
- Project management capabilities
- Ability to communicate clearly to understand and disseminate project requirements
**Physical Requirements**:
- Must be able to lift and transfer up to 30 pounds.
- Domestic and Global travel required - up to 20%.

📌 Systems Analyst (Hybrid) (Guadalajara)
🏢 Insulet
📍 Guadalajara