Essential Job Functions / Responsibilities:
Job Function Duties
Communication - Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region. - Respond to all customer inquiries within 12 hours
- Conduct weekly calls with Customers to provide order updates and ensure orders are being executed to the customer request date - Clear communication internally and externally
Order Execution - Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB2 and MRO Impact Partners designated accounts - Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner - Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements - Prioritize order execution with planner/buyer and plant to ensure customer requirements are met - Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards - Be a point of contact for assigned factory to ensure timely escalation of critical orders - Reinforce Service Level Doctrine
Status Updates - Proactively manage order backlog - Assist in sales shipment forecasting - Provide Order Status to customers at every stage of the order including tracking details once order has shipped - Follow up on commitments and delivery milestones with the plant
Change Order
Management - Manage Change Order and Cancellation requests - Provide support to all queries related to orders from booking to invoicing - Support Credit Return and/order Return Material Requests as and when required
- Provide after sales support as necessary




Measuring - Measuring and reporting on the project performance - Monitoring progress of the project and addressing potential issues.
Mentoring and continuous
improvement - Training and mentoring of new hires - Organize & Facilitate Training Sessions - Present in planning session - Create and Lead internal initiatives - Drive process improvements and corrective actions
Drives Results - Project backlog management. - Sales estimates assessment. - Risk and Opportunities analysis. - Improve Delivery Service Level.
Professional Degree Requirements (i.e., Engineering, Business Admin, etc.):
- Bachelor’s Degree in business, STEM related field or equivalent experience
Experience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.):
Technical Knowledge Requirements:
- Effectively work across company departments to produce quick results to a customer
- Self-starting and action oriented
- Ability to multi-task and manage competing priorities
- Accounting administrative knowledge.
Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):
- Experience with Oracle strongly preferred
- Experience with SAP
- Proficient computer skills including Microsoft Package and Oracle CRM
- Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others.
Job Competencies (Please choose the main 5 critical Korn Ferry Competencies):
- Customer Focus
- Action Oriented
- Accountability
- Communicates Effectively
- Optimizes Work Processes
- Manages Conflict
- Builds Effective Teams
- Drives Result
- Decision Making/Problem Solving
Supervisory requirements:
Work is closely supervised
Works independently with general supervi

📌 Customer Care & Project Coordinator (México)
🏢 Emerson
📍 México