**About AdriaScan**
AdriaScan is a general provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3300+ customers across more than 120 countries worldwide.
Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, AM Resorts, Blue Diamond, Palace Resorts, Accor, and IHG.
If you are interested in working in a multicultural environment in a stable and growing innovative company, contact us as we would love to hear from you!
**Duties & Responsibilities**
This position requires work from office in Cancun.
As Customer Support Specialist your primary goal will be to keep track of company customers and provide them with top-notch customer service.
Primary responsibilities will include:
- Provide technical support, perform new installations, and training to users of AdriaScan software solutions
- Problem solving in coordination with other company departments




- Active solving of user inquiries and making sure customers are satisfied with our products
- Keeping customer accounts and information up to date in Salesforce
**Required Knowledge, Skills & Experience**
- Experience in using Salesforce (advantage)
- Experience in Customer Support roles and communication with users (advantage)
- Familiarity with MS Office (Word, Excel, Outlook)
**Languages**:
- English (fluent)
- Spanish (fluent)
Please note that the job interview will be conducted in English.
**Offer of Benefits to Our Employees**
We at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:
- Relaxed working atmosphere in fast-paced growing business
- Opportunity to participate in global projects with international team
- Competitive salary and possibility of promotion based on work results and experience

📌 Customer Support Specialist Latam (Cancún)
🏢 AdriaScan
📍 Cancún