JOB DESCRIPTION Req ID: 375510
We are currently seeking a Remote L3 production support engineer to join our team in GUADALAJARA, Jalisco (MX-JAL), Mexico (MX).
L3 Production Support Engineer
Mandatory Qualifications:
Hands-on development experience in Core Java with at least 3 years of experience

Should have worked on few Projects in Java tech stack.

Candidate should clear coding interview using CoderPad.io with us.

6-9 overall Software experience

Strong in Java

Experience with SQL, Splunk, Git

Hands on experience using Service now and process workflow

Hands on Experience on AWS is preferable

3+ relevant experience on L3 support

Details:
Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience

Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery

Continually focus on enhancing the performance of the Java applications

Experience working on DB and good with SQL queries

Experience with using Splunk for debugging and logs

Work effectively in collaboration with other team members

Implement new tool functionalities that support changing business requirements

Develop functions that automate provisioning and access management primary/secondary controls





Develop functions that help improve user experience

Provide technical feedback and support to Development teams

Perform detailed RCA of issues in production, and implement corrective actions

Validated collaboration and communication skills, being able to lead in a global environment

Understanding of Agile principles will be added advantage.

Participate in Requirements gathering, design and implementation by collaborating closely with all the stakeholders

AWS certification is added advantage

#LI-LATAM
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Integral Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

📌 Remoteproduction support engineer (Guadalajara)
🏢 Ntt
📍 Guadalajara