The **Operations Manager** will oversee day-to-day operational functions, supervise multi-department teams, and ensure efficiency and compliance throughout the organization.
This position requires a professional with **strong leadership, confidentiality, and HR management experience**, capable of implementing operational systems and fostering a culture of transparency, accountability, and respect.
**Key Responsibilities**:
- Lead and manage operational activities and staff supervision.
- Implement and maintain a **CRM system** to improve coordination and visibility.
- Develop and track **KPIs for each department** and review performance with supervisors.
- Oversee HR-related matters such as performance monitoring and team accountability.
- Handle confidential information with discretion.
- Coordinate cross-border operations between Mexico and the U.S.
- Support executive management with reports and strategic initiatives.
**Qualifications**:
- Bachelor’s degree in Business Administration, Operations, HR, or related field.




- **5+ years** of experience in operations and HR management (insurance industry preferred).
- Proven leadership and team-management experience.
- Excellent communication in **English and Spanish**.
- Strong knowledge of commercial insurance processes.
- High ethical standards, integrity, and confidentiality.
- Experience with CRM tools and KPI reporting.
- **Valid U.S. visa required** (for business travel).
**Compensation & Benefits**:
- **$55,000 - $70,000 MXN/month**, depending on experience.
- Prestaciones de ley + major medical insurance.
- Monday to Friday, onsite in Ciudad Juárez.
**Education**:
- Bachelor's (required)
**Experience**:
- HR: 5 years (required)
**Language**:
- english (required)
Willingness to travel:
- 25% (required)
Work Location: In person
Application Deadline: 08/12/2025
Expected Start Date: 01/12/2025

📌 Operations Manager (Colonia del Valle Centro)
🏢 Licona Insurance Group
📍 Colonia del Valle Centro