Bilingual Call Center Agent
Location: On-site

Position Overview
We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States , providing high-quality customer service and sales support over the phone. The adecuado candidate must feel confident communicating in English on a daily basis , as all customer interactions will be conducted in English.

This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

Key Responsibilities

Handle inbound and outbound calls with U.S.-based customers in English .

Provide support regarding claims, orders, and customer complaints .

Perform telephone sales and follow up on assigned customer portfolios.

Ensure achievement of sales and service objectives .

Track and follow up on customer requests until resolution.

Coordinate with internal teams such as sales, logistics, and technical service .

Maintain accurate records in digital platforms and systems.





Requirements

Education: Bachelor’s Degree (required).

Language Skills: Advanced English level (B2–C1) – Mandatory. Must be 100% bilingual; continuous communication with U.S. customers is required.

Experience: At least 1 year of experience in customer service and/or sales processes; experience using digital platforms for buying and selling is a plus.

Technical Skills: Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms.

Availability:

Desired Skills

Excellent verbal communication skills in English .

Strong customer service and problem-solving skills.

Sales-oriented mindset with a focus on results.

Ability to work in a fast-paced, phone-based environment.

Team player with strong organizational skills.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Administrative, and Strategy/Planning

Food & Beverages (Industries)

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📌 Bilingual Call Center Agent (Centro-Norte)
🏢 Grupo Modelo S.A. de
📍 Centro-Norte