At **Rapido Solutions Group**, we connect fast-growing U.S. companies with top integral talent.
From **Guadalajara and León**, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value **diversity, joy, and passion**, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be **the best place to work**, offering wellbeing programs, social initiatives, and real career growth.
**Location**: Guadalajara, Jalisco
**Schedule**: Wednesday to Sunday, 23:00-08:00 hrs
**Remote Option**: Negotiable after 3 months of strong performance
**What You'll Do**
- Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
- Serve as the main point of contact for customers, carriers, and partners during afterhours support.
- Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.
- Escalate urgent or complex cases to the appropriate team when necessary.
- Document all interactions and ensure accurate follow-up for the next business day.
- Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
- Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.




- Support special projects or emergency situations as needed.
**Qualifications**
- 1-2 years of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
- Strong English and Spanish communication skills (verbal and written).
- Excellent problem-solving and critical-thinking abilities.
- Ability to work independently and stay calm under pressure.
- Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
- Reliable internet and phone connection if working remotely.
**Core Competencies**
- **Customer-focused**: Delivers exceptional service with empathy and clarity.
- **Detail-oriented**: Ensures accuracy in tracking and documentation.
- **Proactive**: Anticipates potential issues and takes action quickly.
- **Reliable**: Dependable during afterhours coverage, ensuring operational continuity.
- **Team player**: Communicates effectively with internal teams during handoffs.
**Why Join Us**
- Opportunity to grow within a dynamic and fast-paced logistics environment.
- Multicultural and bilingual team.
- Competitive salary and performance-based growth.
- Career development and ongoing training.
**Learn more about our culture**:

📌 Dispatch Nightshift Up to $18,500 (Zapopan)
🏢 Rapido Solutions Group
📍 Zapopan