Descripción y detalle de las actividades
Respond to customer inquiries and address requests related to available products and services.
Listen to customer requirements and complaints to identify root causes and support effective resolution.
Select appropriate solutions to customer issues and work efficiently to resolve them.
Anticipate customer needs by following up with existing clients to offer new orders or additional services.
Serve as the liaison between internal departments to provide clear and concise responses to the end customer.
Coordinate cross‑functional strategies to enhance the service experience for our customers.
Utilize the company’s continuous improvement system to optimize processes and customer service performance.
Prepare executive presentations, including OTD (On‑Time Delivery) and Lead Time metrics.
Analyze data to develop Pareto charts, performance dashboards, and other analytical reports.
Manage customer orders, complaints, and service requests.
Experiência y requisitos
Bachelor’s degree completed (Industrial Engineering,
Business Administration, Marketing, or related fields).
Preferably 5 years of experience in the medical device industry.




Excellent customer service and interpersonal skills,
with strong empathy.
Proficient computer skills and experience with
Microsoft Office suite.
Advanced English proficiency (95%).
Teamwork and collaboration.
Problem‑solving skills.
Strong organizational, analytical, and written
communication skills.
Critical thinking and sense of urgency.
Diploma or certification in Customer Experience (CX).
Experience using Oracle.
Experience with CRM (Customer Relationship
Management) systems.
Knowledge of FIFO prioritization methodology.
Strong service orientation.
Full availability.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Caja de ahorro
- Comedor
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Jornada completa
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Service Coordinator (Mexicali)
🏢 Envista Mexicali
📍 Mexicali