We are looking for a **Head of Content Operations** to own and scale customer-facing content as a **reliable operational system**, not just a creative function, with clear standards, fast execution, and real accountability.
Your mission is simple and ambitious:
Make sure every customer always has the right content, live at the right time, done right the first time.
You’ll sit at the intersection of **creative, operations, and customer experience**, shaping how visual content actually runs at scale.
This role is responsible for ensuring that all client content is **accurate, up to date, approved, published, and verified**, while balancing **speed, quality, and innovation**. The position sits at the intersection of creative, operations, and client delivery and plays a critical role in how our customers experience our visual platforms.
Key ResponsibilitiesContent Operations Ownership
- Own the end-to-end lifecycle of customer content: intake, approval, publication, verification, and ongoing updates.
- Ensure content accuracy, freshness, and consistency across all active customers.
- Define and enforce content SLAs, including turnaround times and approval workflows.
- Maintain visibility into content status across customers (current, pending, overdue).
- Establish and manage content QA standards (branding, copy accuracy, resolution, localization).
Cross-Functional Coordination
- Act as the primary content liaison between Sales, Operations, Support, and Engineering/CMS teams.
- Coordinate content readiness for new client onboardings and go-live timelines.
- Translate business and operational requirements into content-ready deliverables.
- Lead recurring content operations syncs to align priorities and unblock work.
Client-Facing Content Leadership
- Lead content onboarding discussions with new customers.
- Participate in client reviews or check-ins as the content authority.




- Provide clear guidance on feasibility, tradeoffs, and timelines for content requests.
Content Strategy & Standardization
- Develop content frameworks and standards by industry or use case.
- Create reusable templates, playlists, and content packs to improve scale and consistency.
- Partner with leadership on content-driven upsell opportunities and new service offerings.
- Drive continuous improvement through automation, tooling, and AI-assisted workflows.
Team & Capability Development
- Mentor junior designers, freelancers, or contractors as needed.
- Own creative reviews and final content approvals.
- Support onboarding and enablement of future content hires.
QualificationsRequired
- 4+ years experience in content, design, or creative operations roles.
- ENGLISH, bilingual, fluent.
- Proven ability to manage content workflows end to end.
- Strong organizational and communication skills.
- Experience coordinating across multiple teams.
- High attention to detail and quality standards.
- Comfortable owning outcomes, not just tasks.
Preferred
- Experience in digital signage, visual communications, or SaaS content environments.
- Familiarity with CMS platforms and content approval workflows.
- Experience building templates, standards, or scalable content systems.
- Exposure to AI tools for design, content, or workflow acceleration.
What Success Looks Like
- Content requests are handled quickly, accurately, and predictably.
- Clients always see fresh, relevant, and correct content.
- Fewer errors, rework, and bottlenecks.
- Content scales smoothly as the customer base grows.
- Internal teams have clarity and confidence around content delivery
Pay: From $22,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Graphic Design or Interactive Media: 5 years (required)
**Language**:
- ENGLISH - BILINGUAL (required)
Work Location: In person

📌 Head of Content Operations, Digital Multimedia (Estado de México)
🏢 Hivision Led
📍 Estado de México