Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
We are seeking a highly motivated and versatile **Inbound/Outbound Sales and Customer Service Representative** to join our growing team. This role is a critical part of our mission to scale from **$3 million to $10 million in revenue**. As a "Swiss Tool" in our organization, you will be responsible for providing executive-level support across sales, operations, and administration, handling a variable and fast-paced workload.
**Core Responsibilities**:
**1. Inbound Sales & Estimating**:
- **Customer Interaction**: Answer incoming phone calls professionally and assist customers with inquiries.
- **Quote Generation**: Utilize **Google Earth** to measure yard sizes, input data into our price schedules, and produce accurate proposals for customers.
- **Payment Processing**: Log and manage payments through **QuickBooks**, following established Standard Operating Procedures (SOPs).
- **CRM Management**: Maintain accurate customer records and sales data within **RealGreen CRM**.
**2. Outbound Sales & Appointment Setting**:
- **Commercial Growth**: Actively set appointments for outside sales representatives focusing on commercial accounts.




- **Commission Opportunity**: While inbound sales are non-commissioned, this role offers **commissions for closed commercial deals** resulting from your appointment setting.
**3. Executive Operations & Admin Support**:
- **Departmental Assistance**: Provide executive-level assistance across **Sales, Operations, and Administration** departments.
- **Resourcefulness**: Demonstrate extreme resourcefulness in solving operational challenges, such as navigating seasonal supply shortages (e.g., finding salt for snow removal).
- **Process Improvement**: Assist in teaching the business about productivity and helping to onboard new internal processes.
- **Versátil Support**: Maintain a high level of performance even when the workload is variable or overloaded, adapting to daily operations that change every day.
**Technical Requirements & Qualifications**:
- **Communication**: Must have a **neutral accent** suitable for professional customer interaction.
- **Software Proficiency**: Expert-level use of **Google Workspace**, **Google Earth**, and **QuickBooks**.
- **CRM Experience**: Prior experience with **RealGreen** or similar CRM platforms is highly preferred.
- **Mindset**: You must be attracted to the challenge of a growing business and comfortable being a "Swiss Tool" who can pivot between tasks rapidly.

📌 Inbound/outbound Sales & Customer Service Va (Ciudad de México)
🏢 Hyre
📍 Ciudad de México