**About ICP**:
ICP is a general leader in Content Operations and Creative Production, founded in 1988 as the first company to offer brand owners the opportunity to separate advertising production from creative agencies. We work with clients across multiple industries, including, Diageo, Coca-Cola, Mars, P&G;, Estée Lauder, Tiffany, Audible, NBC Peacock and IHG.
Our expertise in Content Operations and experience across a wide range of industries allows us to enhance our clients' content lifecycle technologies and business processes, enabling the frictionless flow of content across Marketing and Commerce ecosystems. We offer integrated solutions that leverage our expertise in Creative Production, Digital Asset Management, Digital Commerce, and Creative Operations, and we strive to drive digital transformation across all areas of our business.
We produce and localize high-quality advertising and marketing content compliant with brand guidelines, reducing costs for our clients while ensuring that their marketing content is effectively managed. Additionally, we provide Strategy and Consulting services to unlock business value and Content Services and Production to maximize its potential, delivering the best possible experience for our clients, partners, and customers. We are an open, collaborative, non-hierarchical, ‘sleeves rolled up’ culture and we are we building a team of incredibly capable people.
With offices in **Atlanta, London, Mexico City, Mumbai**, and **Shanghai**, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
**Who We Are**
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
**We're A People First Company**
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work.



We foster a culture where _work/life_ balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
**Bring the Confidence**
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
**The Role**
This is a senior, client-facing Production Project Manager role supporting one of ICP’s key global clients.
The role combines high-volume, always-on production delivery with day-to-day client leadership. While much of the work is repeatable and operational in nature, the client relationship requires a PM who can lead conversations with confidence, challenge briefs constructively, and own difficult moments when pressure is high.
The work is high-volume and fast-paced, often driven by large media plans and centrally briefed requests. The PM is the primary day-to-day face of ICP for the client, working in partnership with London-based PD and Client Partner.
The role requires confidence to:




- Run senior status calls
- Make judgement calls without constant escalation
- Push back on unrealistic timelines or scope
- Clearly own issues when things go wrong and present solutions
The PM is responsible for day-to-day project delivery and client interaction across agreed scopes of work and ad hoc briefs, working closely with the London-based Project Director, and escalating commercial, strategic or relationship-level matters as required.
**Key Responsibilities**
**Client Leadership**:
- Act as the day-to-day client lead for production work
- Run regular status calls with confidence and authority
- Present clearly to senior client stakeholders
- Translate client briefs into executable production plans
- Challenge briefs, timelines, or assumptions when required
- Own issue management, including acknowledging mistakes and proposing solution
**Production Delivery**:
- Manage end-to-end delivery of high-volume digital, video and display assets
- Interpret media plans and Airtable-style inputs accurately
- Brief internal studios clearly and protect them from late or unclear requests
- Oversee workflows across multiple markets and time zones
- Ensure quality, accuracy and consistency across all outputs
- Maintain strong documentation, tracking and reportin
**Judgement & Escalation**:
- Make informed decisions independently where possible
- Know when to escalate to the Project Director or Client Partner
- Balance client satisfaction with operational reality and team protection
**What We’re Looking For**
**Essential**:
- Senior Production PM experience in an agency, studio, or in-house production environment
- Proven experience being the primary client contact on demanding accounts
- Co

📌 Senior Project Manager (Roma Norte)
🏢 ICP Worldwide
📍 Roma Norte