Mexico City, Mexico City 06000 Posted February 25th, 2026
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**Job Type**: Full Time
Job Category: IT
**Title : ServiceNow Developer**
**Location : CDMX, GDL, QRO, Monterrey**
**FTE**
**Role Summary**
**Key Responsibilities**
Module Development: Configuring and customizing multiple modules of ServiceNow depending on business requirements.
Workflow Automation: Design and implement workflows, business rules, UI Actions, and Client Scripts to automate complex business processes.
Experience on Catalog Development and Flow Designer creation.
Experience on Service Operation Workspace support.
Hands-on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
Expertise on Incident Management - Incident Resolution, Escalation Process, SLA Management.
Problem Management - Root Cause Analysis, Problem Resolution, and Workarounds.
Change Management - Risk Assessment, Impact Analysis, Change Planning, Scheduling, and Change Implementation across the full lifecycle.




Strong understanding of Knowledge Management.
Hands-on experience with JavaScript and ServiceNow scripting language.
Integrations: Hands-on experience with APIs - REST, SOAP, Scripted REST API, MID Server Integration, and IntegrationHub.
ITOM Implementation and Configuration.
Discovery Configuration: Manage and maintain CMDB (Configuration Management Database).
Experience with Cloud Discovery such as AWS, Azure, and Google Cloud.
Event Management integration with monitoring tools for real-time monitoring.
Orchestration workflows to automate routine tasks.
Expertise on Performance Analytics - KPIs, Indicator Creation, Scorecards, and Widgets.
**Soft Skills**
Strong analytical thinking and problem-solving ability.
Excellent communication and stakeholder collaboration skills.
Ability to work in integral or multi-team environments.
Strong documentation and process-driven approach.
**Required Skills**:
CLOUD DEVELOPER
SQL APPLICATION DEVELOPER

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