Overview:
World Wildlife Fund (WWF), one of the world’s leading conservation organizations, seeks a Microsoft Productivity & Cloud Engineer.
The Microsoft Productivity & Cloud Engineer is responsible for supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices. This position combines deep technical expertise with strong cultural and linguistic fluency, providing regionally aligned support while contributing to global standards, governance, and continuous improvement.
**Responsibilities**:
Microsoft 365 Productivity & Collaboration- Support and optimize administration of Microsoft 365 productivity services, including:
- Microsoft Teams and Teams Admin Center- OneDrive, SharePoint, and their respective Admin Centers- Help provide or design solutions for staff or program workflows utilizing advanced Microsoft tools such as Power Apps and Power Automate.- Partner with regional teams to improve adoption and effective use of collaboration tools- Provide localized guidance and support in English and Spanish- Familiarity with Microsoft Fabric is a plus
User Account & Identity Management- Work with role assignments and access permissions in alignment with least-privilege principles along with advanced user, user principal, and Entra App / Enterprise App integrations and permissions.- Support on-going and new conditional access policies and Privileged Identity Management (PIM) in alignment with least-privilege principles.- Manage M365, Security, Dynamic, and Distribution groups (ideally through both Web UI and PowerShell / MS Graph)- Support onboarding, offboarding, and role-change processes for staff, contractors, and partners- Coordinate with US IT teams to ensure timely and accurate identity lifecycle management- Assist with access reviews, audits,



and remediation activities
Regional Support & Integral Collaboration- Serve as a trusted technical partner to Country Office leadership and staff- Provide time-zone-aligned support to regional users, improving responsiveness and service quality- Collaborate closely with U.S.based IT teams to ensure consistency with enterprise architecture and standards- Escalate systemic issues and contribute regional insights to global improvement efforts
Operations, Resilience & Continuous Improvement- Monitor service health and proactively identify risks or degradation- Participate in incident response and business continuity planning, contributing to “follow-the-sun” support models- Maintain clear operational documentation and knowledge base content in English and Spanish- Evaluate new Microsoft 365 features and provide input on regional readiness and impact- Perform work duties after-hours, on weekends, or holidays as needed from time to time because of unexpected critical outages or issues and planned maintenance windows.- Perform other duties as assigned
**Key Competencies**- Demonstrates strong technical and operational agility, effectively navigating complex business and cloud environments to deliver tailored, high-quality support across WWF US and Country Offices.- Clear, influential communicator who leads projects end-to-end, ensuring alignment, transparency,



and active engagement with stakeholders across technical and non-technical teams.- Possesses expertise in M365 Productivity and Identity platforms.Qualifications:
- A degree IT or related field _HIGHLY preferred_.
- Verbal and written fluency in English and Spanish required.- Minimum of 8 years of relevant experience supporting Microsoft 365 productivity services in an enterprise environment:
- Administering Microsoft Teams in a production M365 tenant, including
- Managing team creation, naming policies, and lifecycle controls
- Configuring Teams settings for external and guest access
- Administering SharePoint Online sites (team sites, communication sites)
- Managing permissions using groups and role-based access
- Supporting site creation, ownership, and lifecycle management
- Troubleshooting access, inheritance, and permission issues
- Working within a modern, flat hub site or multi-site architecture
- Document libraries, lists, and metadata
- Versioning, check-in/check-out, and content organization
- Collaboration workflows between SharePoint, Teams, and OneDrive
- Basic understanding of information architecture and site usability
- Supporting business teams without over-customizing the platform
- Hands-on user and identity management experience, including:
- Provisioning and deprovisioning users, service accounts, and guest accounts in Microsoft Active Directory and Entra ID (Azure AD)
- Supporting onboarding, offboarding, and role assignments
- Troubleshooting authentication and access issues
- Coordinating identity-related work with US IT and Security teams
- Performing access reviews and remediating inappropriate access
- Experience working in a global or multi-country organization strongly preferred
- Demonstrated ability to support users acr

📌 Microsoft 365 Productivity & Cloud Engineer - 26052 (Hipódromo)
🏢 World Wildlife Fund
📍 Hipódromo