**GENERAL**(Describe the overall duties and responsibilities of the job):
Avoid any disruption at the customer's plant, monitor errors, communicate any machinery issue an escalate issues that can cause a risk with our customers.
**ESSENTIAL DUTIES AND RESPONSABILITIES**(Duties required for successful job performance):
Establish and maintain positive communication with external and internal costumers. Monitor the activities of our clients daily through the systems used by each of them.
- Daily monitor of customers systems (Covisint, FCA portal, Honda, GM, and others)
- Run release error report in order to assure accurate customer orders are in the SAP system.
- Make contracts (SSA’s, SO’s, Proto SO’s) in the SAP system to assure release information in loaded into the system.
- Run Delivery Orders (DO’S) in order to meet customer needs for shipments.
- Close tasks in campfire and follow up until price is entered in the orders.
- Daily monitor of customers systems. Maintain and dispute what corresponds to MP&L; department.
- Monitor customers score card and take an action if need it.
- Manage and handle expedites shipments if customer needs it and make sure of PF codes are correct.
- Escalate issues with supervisor and/or with manager before the customer might be impacted.
- Teamwork with other departments in the plant in order to meet customer needs.
- Complies with ISO 14001 according to FSA-346 Matrix of Roles Responsibility and Authority.
- Assist and participate in mandatory training sessions.
- Realize each function within the internal work guidelines and regulations, Code of conduct,



follow Security rules and guidelines, comply with having a cleanliness and Hygiene general environment and follow other policies and procedures.
- Participate actively in continuous improvement tasks according to established plans.
- Participate in simulated emergency drills as part of the evacuation brigade and lead staff personnel.
- Not limited to other functions assigned by immediate supervisor.
- All the responsibilities and follow the authority assigned according to the FTM-EHS-12 Roles, Responsibility and Authority Matrix from ISO 14001 /45001
- Complies with policies and procedures pertaining to facility or divisional adopted standards such as IATF 16949.
**REQUIRED EDUCATION, EXPERIENCE and KNOWLEDGE**(Required occupational qualifications and other requirements)
**EDUCATION**
- Obtained bachelor’s degree.
- Fluent English. Minimum Level B2 - upper intermediate
**EXPERIENCE**
- Experience in automotive companies.
- Desire mandatory trainings by client (In case of not having them, they will be programmed in the annual training plan)
- SAP System preferably
**KNOWLEDGE**
- EPR system SAP
- Customer systems (DDL-SMART)
- Shipping orders (DO’s, SO, Shippers)
- Release error (EDI)
- Knowledge of manufacturing processes and supply chain management
**REQUIRED SKILLS and ABILITIES**(Those needed to perform the essential functions of the job)
- Pro-active.
- Ability to work as a team member.
- Strong communication skills
- Problem solving
- Good organization and follow up for all department responsibilities

📌 Customer Service Representative (Torreón)
🏢 Cooper Standard
📍 Torreón