We’re Cart. com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We’re building towards a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
**The Role**
Manage and resolve customer concerns related to parcel service performance and costs, ensuring timely support for internal Customer Success partners. You identify trends and recurring issues to drive improvements through training, reporting, or new operational processes. You oversee and prioritize a queue of projects, analyses, and financial or service-related disputes with customers and carriers. Additionally, you create and follow up on recurring reports to proactively detect delivery, cost, or margin risks. You serve as a key client contact, addressing transportation needs and concerns, while also handling manual transportation tasks and developing tools and SOPs to streamline or automate future operations.
**Benefits**
- **Gross monthly salary: $32,000.00 MXN**:
- Food vouchers
- 30-day bonus
- 35% vacation bonus
- Life and medical insurance
- Onsite, Polanco, CDMX, Mx
**Requirements**:
- Conversational English (B2, C1, C2). Excellent verbal and written communication skills.
- 3+ years of experience in transportation audit, with a focus on parcel and LTL
- Experience in a client-facing role,



with a strong ability to build and maintain relationships with key stakeholders
- Proficiency in transportation management systems (TMS) and other relevant software tools
- Experience in a 3PL or e-commerce environment
**Responsibilities**:
- Own the process to receive, prioritize, and address and resolve customer concerns for parcel service and cost as they arise from our internal partners in Customer Success
- Identify trends and recurring issues that may be addressed through training, technical development, reporting, or new operational procedures
- Manage a queue of projects, analyses, or disputes that may arise from Customers or Carriers regarding financial or service matters with Parcel
- Develop, distribute, and follow through on recurring reports to proactively identify concerns with expected or required delivery performance, cost, or margin.
- Serve as a key point of contact for clients, ensuring their transportation needs are met and addressing any concerns or issues that arise
- Handle manual transportation activities in the network while developing tools and SOPs to train others or to automate
**Who You Are**:
- **Strategic Thinker**: You develop and execute transportation strategies that drive efficiency and align with business goals
- **Analytical Expert**: You leverage data to optimize transportation spend and to make informed decisions
- **Collaborative**: You build strong partnerships internally and externally
- **Client-Focused**: You excel at managing client relationships, understanding their needs, and delivering exceptional service
- **Operationally Savvy**: You have deep expertise in transportation and logistics, particularly in parcel operations, ensuring operational excellence
Pay: $31,999.00 - $32,000.00 per month
Work Location: In person

📌 Parcel Operations Specialist (Polanco)
🏢 Speed Fc/ Cart.Com
📍 Polanco