Excavation Marketing Pros is a fast-moving, growing digital marketing agency serving excavation and septic contractor businesses. We're looking for a **technical, detail-oriented operations leader** to serve as the founder’s right hand in overseeing production, automations, and client delivery.
This is not a basic project manager role.
We are looking for someone who can see the big picture while also catching the small details that can cause major problems if missed. You will play a key role in making sure client services are delivered on time, systems are working properly, teams stay aligned, and accounts are producing the results they should.
You should be the kind of person who notices when something feels off, investigates it, finds the root cause, and gets it fixed.
**What This Role Will Do**
This role will oversee the moving parts that keep our agency running smoothly across client fulfillment and internal operations.
You will help manage production inside **ClickUp**, serve as the liaison between **account management and web development**, help oversee **AI and automation systems**, and make sure our client delivery across **websites, CRM systems, ads support, and automations** is functioning the way it should.
You will work directly with the founder and become a key player in helping us maintain high standards, solve technical issues, and create a more organized, efficient agency.
**Responsibilities**
- Oversee production workflows and task management inside ClickUp
- Make sure deadlines, deliverables, and internal follow-up are staying on track
- Act as the liaison between account managers and web developers
- Help ensure websites, CRM systems, automations, and related client services are working properly
- Identify breakdowns, missed steps, and operational bottlenecks before they affect client results




- Spot “needle in the haystack” style issues that others may overlook
- Troubleshoot technical issues across GoHighLevel, automations, workflows, integrations, and related systems
- Help monitor and improve AI and automation systems across the agency
- Keep an eye on client accounts to ensure services are performing as expected
- Recognize when something is off in a client account, even before the client says anything
- Identify issues like spam or robo-call problems, lead routing failures, broken workflows, missed triggers, CRM issues, and integration problems
- Understand A2P 10DLC and help ensure messaging systems and compliance are set up correctly
- Support agency leadership by helping bring order, visibility, accountability, and problem-solving into day-to-day operations
**Required Experience**
- Expert Problem Solver and Abstract thinker
- At least **2 years of experience working in a digital marketing agency**:
- Strong hands-on experience with **GoHighLevel**:
- Strong experience with **ClickUp** or a similar task/project management platform
- Strong technical background in **automations, CRM workflows, and systems troubleshooting**:
- Experience coordinating across multiple departments or teams
- Strong understanding of how websites, lead flow, CRM, automation, and client service delivery all connect
- Strong experience in ad creation and verification issues for Meta, Google PPC, Google LSA




- Strong experience in ZAPIER, API Keys
You are someone who:
- Thinks like an owner, not just a task completer
- Can see the big picture without missing the details
- Is extremely organized and strong with follow-through
- Is highly technical and comfortable solving complex system issues
- Notices problems early and takes initiative to fix them
- Can manage moving parts without getting overwhelmed
- Communicates clearly with both technical and non-technical team members
- Understands how agency fulfillment works across websites, ads support, CRM, follow-up systems, and automations
- Can keep teams aligned and projects moving forward without hand-holding
- Takes pride in building order out of chaos
- Working experience inside Manus or Openclaw
**Bonus Points**
Experience with any of the following is a plus:
- AI tools and AI-driven operational systems
- Zapier, Make, webhooks, APIs, or advanced automation platforms
- Call tracking, attribution, lead routing, and pipeline troubleshooting
- SMS deliverability and messaging compliance
- Diagnosing and fixing spam, robo-call, or communication workflow issues
- Improving internal systems and agency operational processes
**What Success Looks Like in This Role**
- ClickUp stays clean, organized, and moving
- Account managers and web developers stay aligned
- Client accounts are monitored with a sharp operational eye
- Websites, CRM systems, automations, and delivery systems work smoothly
- Hidden issues are caught early before they turn into bigger problems
- Client services are delivered consistently and with high standards
- The founder has a dependable right-hand operator who helps keep the agency organized, efficient, and performing at a hi

📌 Operations & Automation Manager (Founder’s Right Hand) (México)
🏢 Excavation Marketing Pros
📍 México