Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- Own the technical implementation and optimization of high-impact client projects, customizing
solutions to meet unique business requirements
- Serve as the primary technical contact for advanced issues related to software, product data feeds,
API integrations, and FTP
- Provide expert-level platform training and consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and
technical challenges are addressed
- Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill
development
- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement
practices
- Develop technical enablement resources (e.g., webinars, videos, documentation) to support
onboarding and education at scale
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders
- Represent the voice of the client in product feedback loops, collaborating with Product Management
on feature evolution
- Take ownership of high-risk client situations, ensuring proactive intervention and resolution
Qualifications:
Minimum Qualifications
- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or
solution engineering for enterprise-level clients
- Fluent in both written and spoken English
- Deep experience with product data feed formats (XML, TXT,



CSV, JSON) and FTP protocols
- Advanced expertise in REST and SOAP API integrations and troubleshooting
- Strong working knowledge of Excel and HTML
- Demonstrated ability to manage multiple complex client projects simultaneously
- Excellent problem-solving, time management, and prioritization skills
- Strong communication and presentation skills for technical and non-technical audiences
- Proven ability to document processes and create technical enablement materials
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
Preferred Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or
solution engineering for enterprise-level clients
- Additional language proficiency is a plus
- Experience working with enterprise clients and/or within the e-commerce industry
- Familiarity with remote-based training tools
- Project Management experience or certification (e.g., PMP, Agile)
- Demonstrated success in developing online technical training content
- A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives
Trabajo Híbrido en zona del Obispado.
Esquema Contractor
Hasta 35,0000 Libres
Inglés CONVERSACIONAL
Tipo de puesto: Jornada completa
Sueldo: Hasta $35,000.00 al mes
Lugar de trabajo: remoto híbrido en Obispado, N. L.

📌 Tech Support L Customer Success (Obispado)
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