We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

Responsibilities

Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

Qualifications

Analytical and critical thinking

Strong oral and written communication abilities.





Advanced English Level

Teamwork oriented

Strong attention to detail

Skilled in multi-tasking; including the ability to be adaptable and adapt to changes quickly

Strong computer navigation skills and PC Knowledge

Quiet and distraction-free environment to work

Problem-solving

Possess self-motivation to achieve and exceed goals

Immediate availability preferred.

Benefits

Opportunity within a company with a solid track record of performance

A role that offers a breadth of learning opportunities

Flexible working options

Job Details

Full Time

Job Engagement

Contract

USD 9,600 - 10,800 pa

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📌 Customer Service Agent remote Panama, Mexico, Suriname (Ciudad de México)
🏢 Classifieds24
📍 Ciudad de México