**Req ID**:
We are currently seeking a Quality & Performance Senior Manager to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).
**- Responsibilities**:
- Defines effective and efficient quality processes and monitors quantitative process management.
- Identifies best practices for the organization with particular focus on achieving high value-addedservices and operational excellence.
- Interacts with various stakeholders to effectively monitor the implementation of quality processes.
- Sets direction, leads institutionalization of processes consistent with known best practices and participates in senior leadership reviews to ensure processes have comprehensive organizational impact.
**Required skills**:
- Advanced influencing and communication skills.




- Advanced knowledge of relevant operational process area software and support, infrastructure services and business process services.
- Advanced knowledge on any two Quality Assurance Models (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques).
- Advanced knowledge of audit process and auditing skills.
- Advanced knowledge on Quality Management.
- Advanced skills in process documentation.
- Advanced statistical techniques and quantitative analysis skills.
- Strong project management skills.
**- About NTT DATA

📌 Quality & Performance Senior Manager (Ciudad de México)
🏢 NTT DATA México DE C.V.
📍 Ciudad de México