**Description**:
As a Lead Associate within the GBC General Benefits Management (GBM) team, you will contribute as part of a team involved in several activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases.
The role:
- Implementation and Data Collection - coordinating the GBM technology setup and tracking the initial inventory of benefit policies
- Ongoing Data Inventory - staying on top of renewals in an ongoing basis, ensuring any troubleshooting issues are escalated and, ensuring information in the internal tools is complete and accurate
- Project Management - providing internal project management support, doing a high-level consistency review on any client deliverables and providing support in preparation of client meetings
- Pooling Support - collecting pooling data to update the internal tool and reporting
- Non-specific client support - providing support on other areas like trainings, ensuring best practices and budget management.
- People Management - motivating, directing and coaching employees to optimize workplace productivity, ensure quality of service, boost performance and promote professional growth.
- Technology Assistance - setting up tools and electronic repository for GBM project management.
- Reports, Analytics and Governance - summarizing and organizing data from different sources and generation of dashboards as specified by stakeholders




**Qualifications**:
- Bachelor’s degree required, preferably in a program with heavy emphasis on business or equivalent in a relevant discipline.
- Experience of managing a team in the prior role
- 3+ years of significant work experience in a project management/client service role, previous benefits or insurance experience on a shared services operation is a plus
- Communicator; displays strong oral, written and presentation skills in English
- Proficiency in English required, proficiency in one additional language preferred
- Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Demonstrate business acumen and awareness of bigger picture in business
- Strong client service orientation
- Collaboration with global and regional teams, including taking accountability for quality and ontime delivery of own work and involving other team members when appropriate
- Methodical and structured approach, especially with problem solving and, analytical thinking
- Continuous improvement mindset - Increasing task efficiency and effectiveness with each product or service repetition
- Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members
- Can lead small teams or guide individuals towards a common goal
Inclusive job opportunity

📌 Lead Associate, Global Benefits Management# (Ciudad de México)
🏢 WTW
📍 Ciudad de México