Johnson Controls is a global leader in thermal management, mission‑critical building systems, energy efficiency and decarbonization, helping customers use energy more productively, reduce carbon emissions and operate with precision and resilience in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.

What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?
Order Processing

Order input in the system (different order types)

Incoming calls management

Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)

Credit notes / invoices processing

Backorder monitoring and order management

Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder

Maintenance of planned shipping days (delays, customer requests, etc)

Handle customer order cancellations (DOA)

Monitor call‑off orders

Handling non‑conformities and complaints

Issue internal complaints and RMA if required (Salesforce / Lawson)

Send customer receipt confirmation of complaint

Follow up and coordinate internally on solution and corrective actions

Inform the customer about corrective actions or escalates/involve account manager





Action on solution and corrective actions

SAP and Salesforce credit‑note procedures (DOA)

Enquiry handling

Handle customer questions on deliveries, delays, problems, etc.

Follow‑up on pending basic quotes

Customer care

Handle customer questions effectively and in a service‑oriented manner

Follow up on actions requested in sales representatives call reports

Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

Case management in Salesforce

Keep customer details and price agreements up‑to‑date

What are we looking for?

Bachelor’s degree in business, international relations or related.

Minimum 1 year of experience working as a CSR (from a manufacturing company is a plus)

Proficiency in English language is a must due to the general nature of the role.

Customer‑oriented with a focus on details

PC skills / MS Office

Problem‑solving

Sense of urgency

What do we offer?

Comprehensive benefits package

Opportunities for professional growth and development

Supportive and inclusive work environment

Commitment to work‑life balance and employee well‑being

Engagement in meaningful projects that make a difference

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination.

#J-18808-Ljbffr

📌 CSR Security Intrusion (Centro)
🏢 Johnson Controls
📍 Centro