We are looking for a Quality Analys t in Mexico !
Qualifications:
Bachelors degree or equivalent diploma

3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.

Project management experience to include an understanding of business process improvement methods

Essential Hiring Skills:
B2 level English proficiency and Native language capability

Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done

Fluent English is mandatory

Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;

Preferably familiar with the social media industry and content moderation practices;

Adaptable to policy changes, shifting schedules and dedicated to standard operating protocols





Expert familiarity with and quality review in all departments

Excellent written, verbal, and customer service skills

Comfortable communicating with all levels of management

Demonstrated proficiency in multi-tasking and prioritization

Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service

Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Responsibilities:
Auditing deliverables and identifying issues and trends

Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development

📌 Quality Analyst (Guadalajara)
🏢 Valce Talent Solutions
📍 Guadalajara