Junior Assistant Purser – Japanese Speaking
Position Summary
We are looking for a friendly, guest-focused Japanese speaking Junior Assistant Purser Japanese to join the Guest Services team onboard a five star cruise ship. This role plays a vital part in supporting Japanese-speaking guests by delivering exceptional service, clear communication, and cultural understanding. You’ll be a visible, welcoming presence at the Guest Services desk, resolving queries, assisting with onboard information, and ensuring a seamless guest experience in both Japanese and English.
This is a fantastic opportunity for someone with strong hospitality experience, bilingual communication skills, and a passion for working at sea.
Key Responsibilities

Provide friendly and professional assistance to Japanese-speaking passengers and support the wider Guest Services team.

Hold visible Guest Services desk hours to answer general inquiries and socialize with passengers.

Resolve guest complaints empathetically and follow up personally to ensure satisfaction.





Translate documents and assist in communication between departments and Japanese-speaking guests.

Maintain accurate documentation in the Passenger in Focus system and keep supervisors informed.

Represent the company’s core values with professionalism, cultural sensitivity, and service excellence.

Essential Skills, Knowledge and Expertise

Minimum 1 year experience in a guest-facing front desk or reception role in a 4 or 5-star hotel, resort, or cruise ship.

Fluent in Japanese and English (spoken and written).

Proficient in MS Office, Outlook, and standard online tools.

Friendly and caring communicator with a proactive service mindset.

Able to adapt to a multicultural environment and remain calm under pressure.

Graduate of a hotel or business school (preferred).

Contract Details

6:2 (Rolling contracts of 6 consecutive months onboard the ship, followed by 2 months of vacation).

Shared cabin accommodation

📌 Junior Assistant Purser (Japanese Speaker) (Cancún)
🏢 Cruise Academy
📍 Cancún