**Position Summary**
Cover Desk Mexico is seeking experienced bilingual professionals based in Monterrey to support U.S.based insurance agencies as **Virtual Assistants specializing in Property & Casualty (P&C;) insurance**.
In this role, you will provide **customer service and operational support across personal lines insurance processes**, including policy servicing, documentation, and communication with clients and internal teams. You will play a key role in ensuring efficient day-to-day insurance operations and a positive customer experience.
**Job Details**
- **Work Setup**: 100% Work from Home in Monterrey, N.L.
- **Schedule**: Monday to Friday only (Weekends Off)
- **Employment Type**: Full-Time (40 hours per week)
- **Salary**: $17,600 MXN gross/month with bonus eligibility and allowances
**What We Offer**
- Competitive monthly salary
- Monthly Work-From-Home Allowance (Internet & Electricity)
- One-time ergonomic chair benefit
- Paid training in U.S. Property & Casualty insurance processes
- Company-provided computer and equipment
- Vacation days + 8 U.S. holidays
- Vacation premium & Aguinaldo
- Full benefits under Mexican Labor Law
**Key Responsibilities**
As a **Bilingual Customer Service Representative (P&C; Insurance)**, you will:
**Customer Service & Communication**
- Handle **inbound calls and inquiries** from U.S.based insurance customers
- Provide support with **policy inquiries, billing questions, and coverage details** (Home, Auto, and other personal lines)




- Deliver **excellent customer service** and resolve concerns professionally
**Policy & Account Support**
- Assist with **policy servicing tasks** such as endorsements, renewals, and updates
- Review and verify **customer information and documentation for accuracy**:
- Prepare and process **policy-related documents and service requests**
**Operational & Administrative Support**
- Perform **data entry, documentation, and system updates** across multiple platforms
- Maintain accurate records within **agency management systems and carrier portals**:
- Support workflow tracking to ensure **timely service delivery**
**Collaboration & Escalation**
- Coordinate with **U.S.based agents, carriers, and internal teams**:
- Transfer or escalate **complex or licensed inquiries** to appropriate team members
**Qualifications**
- Are fluent in **English and Spanish** (spoken and written)
- Possess strong **customer service and problem-solving skills**:
- Have excellent **attention to detail and organizational abilities**:
- Can effectively **multitask in a fast-paced environment**:
- Have a collaborative mindset and **team-oriented approach**
**Requirements**:
- **Bachelor’s Degree (required)**:




- **Minimum 3 years of experience** in:
- Property & Casualty insurance (preferred) or _
- Insurance support role_
- Experience in **policy servicing, insurance operations, or agency support** is highly preferred
- Proficiency with **CRM systems, carrier portals, or similar platforms**:
- **High-speed internet (50 MBPS or higher)**:
- Backup home internet connection (required)
- Reliable electricity and personal mobile phone with data plan
- Dedicated **quiet workspace at home**:
- Must reside in the **Monterrey metropolitan area**:
- Available for **immediate hiring**
**Languages**
- English (required)
- Spanish (required)
**Why Join Cover Desk Mexico?**
At Cover Desk Mexico, we value your expertise and support your professional growth. You will gain hands-on experience in the **U.S. Property & Casualty insurance industry**, develop your technical and customer service skills, and work in a **stable, professional, and fully remote environment**.
Ready to grow your career in **Property & Casualty Insurance**?
**Join Cover Desk Mexico today!**
Pay: $17,350.00 - $17,860.00 per month
Application Question(s):
- Do you have at least 50 mbps high speed internet at home?
- Do you have an American social security number, American visa, or a green card?
- Are you located in Monterrey, N. L.? If not, Which city are you from?
**Education**:
- Bachelor's (required)
**Experience**:
- Property & Casualty Insurance: 1 year (required)
Work Location: Remote

📌 Bilingual Insurance (Property & Casualty) Customer Service Representative - Work From Home (Monterrey)
🏢 Cover Desk Mexico
📍 Monterrey