This position plays a pivotal role at the heart of a company’s customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences.
**Key Responsabilities**:
- Customer Engagement & Relationship Management:
- Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support.
- Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs.
- Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty.
**Job Requirements**
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required).
- Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment.
- Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders.
- Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools.




- Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with mínimal supervision.
- Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement.
- Solid organizational and time management abilities.
- Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment.
**Key Competences**:
- Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions.
- Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company.
- Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences.
- Analytical Thinking: Interprets data and trends to make informed decisions and recommendations.
- Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals.
- Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments.
LI-Remote
Location: México.
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- Competencies**
SET : Strategy, Execution, Talent (for managers)**Job Locations**:
**Posting City**:TLALNEPANTLA
**Job Country**:Mexico
**Travel Required**:10% to 25%
**Requisition ID**:
**Workplace Type**:Remote
**External Careers Page**:Sales & Marketing

📌 Associate Sales Manager (Tlalnepantla de Baz)
🏢 TE Connectivity
📍 Tlalnepantla de Baz