**Company Description**
Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.
**Reports to**:
Local Service Manager / Head of Services North America
**Responsibilities and Objectives**:
**Field Service & Customer Support**
- Provide on-site repair, troubleshooting, maintenance, and programming support
- Diagnose robotic systems and resolve issues efficiently
- Restore system operation and ensure customer satisfaction
- Support commissioning and emergency interventions
**Remote Support & Hotline**




- Manage customer hotline requests
- Guide customers through troubleshooting and resolution remotely
**Service Execution & Reporting**
- Document activities in CRM
- Provide detailed service reports
- Track system performance and issues
**Coordination & Improvement**
- Coordinate with service management and teams
- Provide feedback for continuous improvement
- Support knowledge sharing
Adheres to all safety, quality and environmental standards
**Qualifications**
- Bachelor’s or Associate degree in Engineering, Robotics, or related field
- 3+ years experience in robotics or industrial automation
- Strong robot programming and troubleshooting skills
- Knowledge of electrical, mechanical, and control systems
- Ability to read and interpret technical documentation
- Strong communication and customer interaction skills
- Willingness to travel up to 75%
- Fluent English speaker
**Additional Information**:
- Work schedule**:
Willingness to travel as required both domestically and internationally (up to 75%)

📌 Robotics Field Engineer (El Retablo)
🏢 STÄUBLI
📍 El Retablo