**About Us**:
We are a staffing company specializing in long term/stable work from home positions. We currently have an opening for a customer service agent focusing **on outbound calls** on behalf of a large auto dealership group in the US. The primary goal of these calls is to schedule maintenance appointments for customers, **and this role includes an attractive incentive program based on the appointments successfully scheduled**.
**About our client**:
Our client offers customer service for auto dealerships across the United States. We have been working with them for over 5 years. We are searching for applicants with **long term aspirations** only.
**About the job**:
The primary responsibility of this role is to proactively reach out to customers who may be due for vehicle maintenance services and have not visited our dealership recently. It is important to note that this role is focused on customer service and engagement rather than sales. The main focus will be to re-engage customers, assisting them in scheduling routine maintenance services such as oil changes, filter replacements, tire rotations, and multi-point inspections, part recalls, etc.
**Main Tasks**:
- Schedule service appointments and manage follow-up calls.
- Answer questions about dealership services, promotions, and policies.
- Handle customer inquiries with professionalism and escalate issues when necessary.
- Maintain accurate customer records in the dealership’s system.
- Provide a positive and welcoming experience for all customers
**Requirements**:
- Outbound Calling experience
- Reliable home office
- Work from home experience
Preferred but not required:
- Familiarity with automotive terminology and services
**Required Equipment**:
- Hardwired Internet
- A laptop or desktop with sufficient RAM, processor (at least i5 8th Gen and 8GB RAM), and a **wired internet connection**
- Noise cancelling headset
**Schedule**:
- Approximate start time 9 - 10 am CST, working one Saturday every 2-3 weeks. Sundays off.
Pay: $115.00 - $123.00 per hour
Application Question(s):
- Have you worked for any car-related campaigns (auto loan, roadside assistance, dealership, etc.)?
**Experience**:
- Customer Service: 2 years (required)
- outbound calls: 1 year (required)
Work Location: Remote