Job Title: Support Service Delivery Manager – Azure Application Support & SRE Operations
Schedule: Hybrid - 2 - 3 days in Tavant office in Guadalajara
Duartion: Long-Term Contract

Job Descriptio
nExperienced Support Service Delivery Manager with 12+ years of expertise leading integral Application Support, Production Operations, Site Reliability Engineering (SRE), and Managed Services organizations supporting mission-critical enterprise applications. Proven track record of delivering high-availability services, driving operational excellence, and managing geographically distributed support teams across 24x7 follow-the-sun environments
.Demonstrated expertise in Azure Cloud Operations, Application Support, Incident & Problem Management, Service Delivery Governance, Observability, and Continuous Service Improvement. Adept at leading teams responsible for supporting customer-facing web applications, APIs, cloud-native platforms, databases, and integrations while ensuring SLA compliance, operational stability, and superior customer experience




.Strong background in driving reliability engineering practices, proactive monitoring, automation, self-healing operations, and root cause elimination initiatives. Experienced in partnering with engineering, product, infrastructure, and business stakeholders to improve platform performance, reduce operational risk, and optimize support costs

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Core Responsibiliti
esService Delivery & Operational Leadersh
ipLead end-to-end delivery of Azure-based Application Support and Site Reliability Engineering services, ensuring consistent achievement of service level agreements, operational KPIs, and customer expectations. Oversee day-to-day support operations, resource planning, workload management, service governance, and operational reportin
g.Incident & Major Incident Manageme
ntServe as the primary escalation point for critical production incidents and customer-impacting outages. Lead major incident response efforts, coordinate cross-funct

📌 Support Service Delivery Manager (México)
🏢 THOUGHT BYTE
📍 México