If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)
- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
**Head of Comms and Employee Engagement**
**Role purpose**
- Monitor communication strategies for various businesses and functions, as well as global campaigns and projects.
- Contribute to the management of critical projects and processes within the area.
- Develop stories to communicate general, regional, and local messages internally within the organization, ensuring effective written communication.
- Identify areas of opportunity in the management of projects and processes within the area.
- Evaluate and develop comprehensive communication strategies to disseminate the GSC’s strategic messages, as well as those of the business areas or global functions to which you may be assigned as a business partner.
- Supervise and/or manage the different communication channels within the Internal Communications area.
**Main Responsibilities**:
- Develop effective and measurable communication strategies to share global, regional, and local messages with employees.
- Supervise alignment of campaigns with business objectives and brand standards.
- Design the area’s organizational effectiveness strategy, considering available resources.
- Ensure advisory support on effective communication strategies for the various areas.
- Actively participate in the transformation of HSBC’s culture.
- Increase employee engagement and drive action.




- Support areas in repositioning themselves.
**Qualifications**:
- Bachelor’s degree in communications (preferably with a completed degree) and 2+ years of experience.
- Key project management and organizational skills.
- Knowledge of communication channels.
- Risk identification.
- Organizational communication.
- Ability to manage multiple projects simultaneously.
**Advanced Skills**:
- Excellent spelling, writing, and summarizing skills.
- Knowledge of corporate communications, internal communications, below-the-line advertising, production of materials, and media planning.
- Ability to present comprehensive briefs to suppliers, different areas of the bank, and the team in general.
- Strong customer service orientation.
- Effective time management.
- Assertiveness and ability to build positive, long-term relationships.
- Capacity for informed decision-making within your area of responsibility.
- Global vision with attention to detail; strategic thinking reflected in tactical actions.
- Ability to prioritize according to the type of activities.
- Creative thinking for the development of messages and campaigns.- You’ll achieve more when you join HSBC!_
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
**Issued by HSBC Electronic Data Processing (México) Private LTD

📌 Head of Comms and Employee Engagement (Azcapotzalco)
🏢 HSBC Global Services
📍 Azcapotzalco