**Empleando Tijuana busca call center auditor en Tijuana, Baja California**:
We are hiring a** Call Center Auditor** with a focus on process compliance, quality control, and operational performance improvement. We are looking for an organized, critical-thinking, and data-driven person who ensures that every customer interaction meets quality standards, internal guidelines, and business objectives.
**- Job Objective**:
Ensure the correct execution of call center processes through ongoing audits, results analysis, and the generation of recommendations that support strategic decision-making.
**- Call Center Auditor Responsibilities**:
- Validate compliance with scripts, protocols, and internal regulations.
- Document findings and generate quality reports.
- Analyze performance trends and areas of risk.
- Collaborate with supervisors and team leaders on action plans.
- Measure the impact of implemented improvements.
**- Required Profile**:
- Minimum experience in call center auditing or quality control.
- Knowledge of monitoring tools and operational metrics.
- Analytical skills and critical thinking.




- Organizational skills and ability to handle confidential information.
- Strong feedback management and assertive communication skills.
- Experience in sales, collections, or customer service campaigns is a plus.
**- We Offer**:
- Competitive salary.
- Legally mandated benefits from day one.
- Ongoing training in quality and processes.
- Opportunity for professional growth.
- Structured, results-oriented environment.
- Job stability.
If you're looking for a job as a Call Center Auditor and are interested in a strategic role where your work directly impacts service efficiency and quality, we want to meet you.
**- Nível de educación deseada**:
Superior - trunco
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Recursos humanos
**Industria**:
Call Centers / Telemarketing
**Habilidades**:
- Ingles Avanzado
- Auditar llamadas
- Atención al detalle
- Proactividad
- adaptabilidad

📌 Call Center Auditor (Tijuana)
🏢 Empleando Tijuana
📍 Tijuana