We are seeking a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform. This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities.
The ServiceNow Architect will play a critical role in post-go-live stabilization, platform governance, and long-term roadmap execution, ensuring ServiceNow becomes a scalable, enterprise-grade system of record for IT and business workflows.
This role partners with business leaders, IT teams, and developers to define architecture standards, guide implementations, and drive continuous platform maturity and automation.
**JOB DUTIES**:
**Platform Architecture & Strategy**
- Define and own the end-to-end ServiceNow architecture across all modules and integrations.
- Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.
- Lead the transition from initial implementation to a governed, scalable platform operating model.
- Ensure the platform is optimized for performance, scalability, and long-term sustainability.Evaluate and recommend new ServiceNow capabilities and innovations to drive value.
**Solution Design**
- Design end-to-end ServiceNow solutions for complex business and operational requirements.
- Create high-level and detailed architecture designs, including:
- Workflow automation
- Data model and CMDB structure
- Integration patterns
- Translate business needs into scalable technical solutions and blueprints.Ensure designs align with best practices and minimize technical debt.
**Governance & Platform Standards**
- Establish and enforce ServiceNow governance, standards, and architectural guardrails.
- Define and implement:
- o Development standards
- o Integration frameworks




- o Data and CMDB governance models
- Lead architecture review processes (design authority)Ensure compliance with enterprise architecture, security, and regulatory requirements
**Post-Go-Live Stabilization & Platform Maturity**
- Lead post-go-live stabilization and governance model implementation.
- Define architecture supporting:
- o SLA-driven ITSM processes
- o Incident, Problem, and Change process standardization
- o Major Incident (Sev 1 and 2) improvements
- Establish a structured operating model for ServiceNow delivery and supportIdentify and remediate platform inefficiencies, technical debt, and process gaps.
- **Automation & Continuous Improvement**
- Drive architecture for workflow automation and process optimization initiatives.
- Define reusable patterns to increase automation and reduce manual effort.
- Enable capabilities such as:
- o Self-service
- o Knowledge-driven support
- o Proactive problem managementAlign platform initiatives to improve service reliability, SLA performance, and user experience.
- **Integration & Enterprise Alignment**
- Define and lead integration strategy between ServiceNow and enterprise systems
- Drive integration expansion roadmap across key platforms (e.g., HR Systems, identity, endpoint management tools)
- Ensure scalable, secure, and reliable data flows across systems.Collaborate with enterprise architecture, infrastructure, security, and data teams.




**Technical Leadership & Team Enablement**
- Provide technical leadership and direction to developers, administrators, and platform teams.
- Mentor team members and elevate overall platform capability.
- Review and approve solution designs and technical implementations.
- Help establish a high-performing, internally owned ServiceNow capability
- Delivery Oversight & Lifecycle Management
- Oversee architecture across the full lifecycle:
- o Requirements, Design, Build, Deploy, Optimize
- Support large-scale implementations, upgrades, and platform changes.
- Define release management, upgrade, and regression strategies.Ensure platform stability during periods of change and growth.
**Stakeholder Engagement**
- Act as a trusted advisor to IT leadership and business stakeholders
- Facilitate architecture workshops and design discussions
- Translate complex technical decisions into business impactAlign technical delivery with business goals and operational priorities
**YOU MUST HAVE**:
**Experience**
- 5-10+ years of IT experience, with 5+ years on the ServiceNow platform
- Proven experience designing and implementing enterprise-scale ServiceNow solutionsPrior role as a Senior Developer, Lead Engineer, or Architect
- **Technical Skills**
- **Deep expertise in**:
- o ServiceNow platform architecture and data model
- o ITSM (required), with additional modules (ITOM, HRSD, CSM, GRC) preferred
- **Strong experience with**:
- o Integration design (REST, SOAP APIs)
- o Workflow automation and process design
- o CMDB and data architecture
- **Strong understanding of**:
- o Platform scalability and performance
- o Security architecture and access controls
- o Upgrade and release management
**Soft Skills**
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📌 Lead Enterprise Architect (San Luis Potosí)
🏢 Adi Global Distribution
📍 San Luis Potosí