**Location**:
San Luis Potosi, San Luis Potosí, Mexico
**Job ID**:
R
**Date Posted**:

**Company Name**:
HITACHI ENERGY MEXICO, S.A. DE C.V.
**Profession (Job Category)**:
Communications & Corporate Affairs
**Job Schedule**:
Full time
**Remote**:
No
**The Opportunity**
To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.
**How You'll Make an Impact**
- Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,
- maintenance issues, warranty-related queries, etc.
- Be a customer advocate for timely response to issues and for problem resolution and escalation
- Document and time-log all activities taken toward resolving customer issues
- Where required, support customers during run-time activities and provide online troubleshooting support and resolution
- Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,
- frequently asked questions, etc.)
- Participation in ensuring 24/7 availability
- Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
**Your Background**:
- Experience in Customer Service with a minimum of 2 years of experience.
- Professional in electrical areas or related




- Must be fluent in both Spanish and English; any other language would be an advantage
- High focus on customers and their needs- Intrinsic attitude to drive innovation and improvement
- Ability to act solution-oriented and to vary different approaches, be adaptable and creative
- Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings
- Knowledge in phone software to customer service is desirable
- Salesforces desirable
- Knowledge in SAP and Power BI
**More about us**
- Continuous improvement culture
- Growth globally
- Hybrid
- Benefits above the regular in the market
**Accessibility and reasonable accommodation**
**Use of Al and automated tools in recruitment**
**Background Screening and Security Checks**
**As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.**
**For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

📌 Customer Support Specialist (San Luis Potosí)
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