At BrightDrop Virtual Assistants, we pride ourselves in only hiring the most talented & experienced virtual assistants in the Philippines & México. We have been in the business of contracting people to work from home since 2014.
**About our client**:They are one of the largest self-storage operators in the U.S., operating over 50 locations. They offer adaptable lease options and a range of unit sizes to accommodate different storage needs and provide advice and resources to help their customers plan and execute their move.
**Key Responsibilities**:
- Answer inbound sales and customer service calls
- Conduct video calls with customers using on-site kiosks
- Assess customer storage needs and recommend appropriate unit sizes
- Explain facility features, policies, and pricing clearly and accurately
- Process rentals, payments, and account updates
- Document all interactions in the CRM system
**Important note**: You will conduct video calls. Kiosks are available at various locations for customers to call in and request to speak with an agent through video. It is important to have a "professional background" during these calls to create a respectful and professional experience.
- Please note that there might be just a FEW OR EVEN NO requests in a day,



depending on how much assistance the customer needs at the facility.
- While professional attire isn't strictly required, anything decent and not too casual would be acceptable.
**Qualifications**:
- 1-2 years of customer service experience (inbound voice or call center preferred).
- Excellent English and Spanish communication skills.
- Prior Self-Storage experience is a **MUST**.
- Strong listening skills, quick thinking, and a customer-first mindset.
- Sales experience strongly preferred (retail, call center, or phone-based conversions)
- Comfortable working US business hours.
**Required Equipment**:
- Hardwired Internet
- Laptop or desktop Windows 11. Processor of Intel i5 8th gen or higher and 16GB RAM.
**Schedule**:
40 hours per week; Monday-Sunday with two rotating days off
Hours: 9:00/10:00 AM - 7:30 PM EST
Pay: $120.00 - $128.00 per hour
Application Question(s):
- Do you have experience working with a self-storage account before?
**Experience**:
- Customer Service Representative: 2 years (required)
- Sales: 1 year (required)
**Language**:
- English (required)
Work Location: Remote

📌 Csr - Self-storage Operator Permanent Wfh (México)
🏢 Brightdrop Virtual Assistants
📍 México