Cuauhtemoc, Mexico City
Job Summary
Should have 5-10 yrs of experience with Application Production Support of MainFrame systems
Key Responsibilities
Operational Leadership & Reliability Strategy
Incident & Problem Management Leadership
Observability, Monitoring & Reliability Engineering
Automation & Continuous Improvement
Mainframe & Enterprise Platform Support
z/OS Platform Support
CICS Transaction Processing
JCL and REXX Expertise
Batch Processing Governance
OPC Scheduling Operations
Endevor Release Governance
Release & Operational Readiness Governance
Stakeholder & Cross Functional Leadership
Knowledge Management & Mentorship
Skill Requirements
Splunk
Remedy
Jira
Bitbucket
Endevor
SDSF
File-AID
Abend-Aid
IDCAMS
DFSORT / SyncSort
Other Requirements
1. Itil Foundation Certification Is Preferred But Not Mandatory.
2. Certifications Related To Product Support And Customer Service Management Are Optional But Valuable.
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📌 Senior Support Lead - IT Operations (Cuauhtémoc)
🏢 HCLTech
📍 Cuauhtémoc