Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Renewal Specialist owns the commercial renewal process beginning120 daysprior to contractexpiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.

While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager(CSM), whoretainschurn accountability for their Book of Business.

The Renewal Specialist ensures:

- Contraction rationale is documented in the Renewal Opportunity

- Forecast adjustments reflect approved revenue changes

- No renewalproceedswithout cross-functional visibility

- Accurate andtimelyrecords of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)

How you'll add value:

CPQ & Forecast Ownership

This role is fully accountable for:

- Activating and managing Renewal Opportunities in Salesforce CPQ

- GeneratingaccurateRenewal Quotes

- Maintaining forecast precision within ±5% variance

- Driving on-time renewal completion

- Coordinating approvals and exception workflows

Digital/ScaledRenewal Motion

For Digital/Scaled (DST) customers under $50K ARR,



the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including:

- Monitoring automated usage and payment risk signals

- Triggeringsaveplays when thresholds are breached

- Issuing renewal quotes via CPQ automation

- Maintaining forecast ownership for the DST portfolio

- Identifygrowth opportunities for Sales

- CSM and Account Executive (AE)involvement occurs only whenescalationthresholds are met.

Success Metrics (Refined)

- Gross Revenue Retention (GRR) influence

- Net Revenue Retention (NRR) influence

- Forecast Accuracy (±5%)

- On-Time Renewal Rate (>95%)

- Reduction in Surprise Churn

- Reduction in Last-Minute Concessions

- DST Renewal Completion Rate

What you'll need to be successful in this role:

- 3–6+ years’experience inrenewalsmanagement(preferably SaaS renewals),accountmanagement,salesoperations, orCustomer Success with commercial responsibility.

- Strong experience processing renewals and contract amendments, including pricing adjustments and approvals.

- Experience supporting Enterprise and/or Mid-Market SaaS accounts

- Strongexperience andproficiencywithSalesforce,renewal forecasting,



contractingworkflowsandSaaS pricing structures (ARR, multi-year, uplifts).

- Demonstrated professionalproficiencyin both verbal and written English to effectively communicate with integral customers, internal teams, and stakeholders across various channels (email, chat, video, phone).

- Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.

- Analytical mindset with the ability to track and report on key retention and renewal metrics.

- Ability to work cross-functionally with multiple teams to drive customer success.

- Experience with automation or AI-enabled tools tooptimizeprocesses.

- Experience working with subscription-based or recurring revenue models is a plus.

- Ability to work a hybrid schedule with three days per week onsite in our Mexico City office.

- Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs.

Benefits and Compensation

We also offer a comprehensive benefits package.

Benefit options include:

- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

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📌 Renewals Specialist (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México