Overview

Our client is looking for aCustomer Service Representative Property & Casualty Insuranceto join a US-based insurance brokerage specializing in property and casualty coverage. In this role, you will act as a vital bridge between individual or commercial clients and insurance carriers, managing policy updates, certificates, and documentation. You will navigate real-time, non-scripted challenges by applying critical thinking, sound judgment, and natural communication to resolve complex inquiries.

Schedule:

Mon-Fri 8:00 AM - 5:00 PM Eastern Time

Responsibilities

Handle inbound and outbound client communications regarding policy changes, certificates, and documentation requestsResolve customer issues independently without unnecessary escalation, using intuition and social awarenessCoordinate between clients and insurance carriers to address policy questions and resolve discrepanciesProcess insurance documentation including certificates, policy changes, and endorsements accurately and efficientlyNavigate complex or escalating client situations with professionalism and emotional intelligenceProactively identify and resolve problems before they impact the client relationshipMaintain accurate records of client interactions and policy updatesThink critically to solve non-routine problems that don't have a playbook solution

Requirements

Must-Have:





Fluent English proficiency with strong grasp of nuance and context in conversationProven customer service experience in roles requiring independent problem-solvingDemonstrated ability to think on your feet and make sound decisions without constant supervisionStrong social awareness and ability to de-escalate tense situations naturallyCommon sense and practical judgment in handling unexpected challengesExcellent communication skills with the ability to convey complex information clearlyComfortable working US business hours (Eastern Time)

Nice-to-Have:

Bonus if you have experience in insurance, particularly property and casualtyIt helps if you've worked in a brokerage or agency environmentBonus if you're familiar with insurance documentation such as certificates and endorsements

Independent Contractor Perks

Permanent work from homeImmediate hiringHealth Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring processit is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through theContact Us formon our official BruntWork website*

📌 Customer Service Representative – Property & Casualty Insurance (Miguel Hidalgo)
🏢 Sin nombre
📍 Miguel Hidalgo