AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.
Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.
Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Integral, Peak XV Partners, and Cathay Innovation.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. Communication Principle: Continuous learning through real projects, knowledge-sharing sessions, mentorship, and cross-functional collaboration.
Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
Global Exposure: Collaborate with international teams, global rotations,



and work with global enterprise customers.
Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.

管理Voice AI和AI Contact Center项目从需求分析、方案设计、测试上线到规模化运营的全过程。
招聘、培养和管理墨西哥本地CSM及项目交付团队，建立标准化的项目管理和客户成功体系。
至少5年ICT、企业软件、SaaS、云计算、Contact Center或数字化解决方案相关经验。
具备Voice AI、Conversational AI、Call Center、BPO、银行或电信行业软件项目经验者优先。
管理过Customer Success、售前或项目交付团队。
熟悉API、CRM、SIP、呼叫中心平台或催收系统集成。
具有PMP、Scrum、Agile或相关项目管理认证。

📌 CSM Director (Ciudad de México)
🏢 AI Rudder
📍 Ciudad de México