14 ago
|
Capgemini
|
Ciudad de México
14 ago
Capgemini
Ciudad de México
Capgemini Mexico seeks a senior operations leader for FBS CAS Contact Center responsible for end-to-end service delivery across Farmers Insurance brands. You will drive performance, workforce strategy, quality assurance, and data-driven decisions to meet brand SLAs and customer experiences.
The role requires building a high-performing team of ~120 FTEs, strong leadership, and a fluent English skill set. Versátil (remote/office) arrangements are supported within a globally renowned group.
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📌 Director, Contact Center Operations & CX Leadership (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México