[Quality area Head]
Who we are
American International Group, Inc. (AIG) is a leading general insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business (Choose the relevant description)
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
About the role
What you need to know:
- General Objective: Ensure the accuracy, completeness, and regulatory compliance of policies, endorsements,



and insurance documentation prior to release, preventing errors and inconsistencies that may result in rework, customer issues, or operational risk. The role supports stable service levels by applying quality controls, validating underwriting and technical requirements, and reinforcing disciplined execution across the policy issuance process.
End-to-end policy issuance and underwriting requirements
Deep understanding of policy issuance processes, underwriting instructions, wordings, endorsements, and regulatory documentation, and how errors impact risk, compliance, service levels, and customer experience. Quality assurance and preventive control models in insurance operations
Knowledge of quality methodologies focused on prevention, including control design, sampling, root-cause analysis, and continuous improvement to reduce errors and rework before policy release. Regulatory compliance and operational risk management
Strong understandi

📌 Qualitative Head team (Ciudad de México)
🏢 Aig
📍 Ciudad de México