We are seeking a dynamic, results-driven Operations Team Lead to join our Americas Business Operations team

About the Role

As the Team Lead supporting the Treaty North America Operations team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.

As an Operations Team Lead, you will:
- Guide, mentor, and develop team members.
- Translate strategic objectives into effective operational execution.
- Drive continuous improvement through data, analytics, and performance insights.
- Lead change and transformation initiatives.




- Collaborate with regional and general partners to align operating models and best practices.

Operational Leadership
- Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
- Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
- Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
- Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
- Drive operational excellence through process improvement initiatives and strategic projects.

Risk, Governance & Controls
- Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
- Promote a strong risk and control environment.

Stakeholder Management
- Build and maintain strong relationships wit

📌 Team Lead, Treaty Business Services NA 1 (México)
🏢 Swiss Re
📍 México